My driver came in a different vehicle from the one in his/her profile. What should I do?

We suggest that you do not board the vehicle and report this incident to us as soon as possible by logging a ticket via in-app under “Feedback” or write to us at support@go25.sg

Please try to contact the driver by call or message via in-app chat. If the driver still does not respond, please try to cancel the trip and book another trip again.

Look for a safe area and move away from the traffic. Please call 999 if in need of emergency assistance. Exchange contact details with the driver. You will be covered under the commercial insurance so you may file medical claim through your driver’s commercial motor insurance. Report the accident to us via Feedback button in the home page of the app

ERP charge incurred during the trip Additional drop-off charges if applicable

The final fare including ERP and additional charges will be reflected in the app upon the completion of the trip. You may confirm the final amount with the driver and pay cash for the trip.

Book Now: You can cancel the trip  (Book Now) without any cancellation charge upto 5 minutes after the booking confirmation.  A cancellation fee of $5 will be charged if you cancel the trip 5 minutes after the booking is confirmed. Book Later: You can cancel the trip (Book Later) without any cancellation charge upto 24 hours prior to the requested…

We encourage all passengers to avoid cancellations and commit to their requests. Please note that there will be cancellation charge incurred depending on when you cancel the trip.

Yes, you can. Please inform the driver via in-app chat once the trip has been accepted.