This means GO25 admin has not verified your documents and approved your registration. Typically they should approve your account within 3 working days. If there are insufficient / incorrect document, they should contact you. If you have submitted all documents and do not hear back from GO25 Admin, please contact them via email: support@go25.sg
I was involved in an accident. What should I do?
If you were in an accident, stop the vehicle and move to a safe area away from traffic. Please call 999 for emergency assistance, or call 995 for medical attention. If there are no injured parties Gather all details of all parties involved in the accident including time and date of the accident, contact numbers, vehicle numbers and pictures of…
Can I still drive for other platforms if I drive with GO25?
Yes of course! While we wish to have you onboard as our full-time driver, you are free to drive for other platforms.
What should I do if I find a passenger’s item in my car?
Please return the item via any of the following ways if you have the passenger’s lost item. You may contact GO25 office to get the contact details of the passenger. Drop off the item at GO25 Office Drop off the item at a Police Station. Do ensure that you keep a copy of the Police Report Arrange time and place…
Can I pick up passengers with children?
Please check if passenger has indicated child in their special requests. Accepts such jobs only if you have child seats. Communicate with the passenger though in-app chat and confirm the requirement of the child seat. Please note that children below 1.35 m height require a child seat in the car.
What is the penalty fee for late drivers?
There will be a penalty fee of $5 for drivers who reach the pick-up location more than 5 minutes later than the pre-booked timing. We strongly encourage drivers to commit to their timings.
How do I handle passengers who do not show up?
Upon reaching the pick-up location, you may click on “I’ve arrived” in the GO25 Driver App and the passenger will be notified that you have arrived. If the passenger is not at the pick-up location, please try to contact the passenger by call or in-app chat. Please try to contact more than once to remind the passenger that you are…
Will GO25 take a commission from the waiting charges?
No commission will be taken from the waiting charges
Will there be waiting charges if my passenger is late?
Yes, there will be flat waiting charge of $5 after the grace period of 5 minutes.
How do I handle late passengers?
There is a grace waiting period of 5 minutes. You may call or message the passenger via In-App chat to reach them.