All accounts must remain active for the past 3 months whereby drivers have to fulfil at least one trip within the 3 months period. To reactivate the account, drivers can appeal by writing in to support@go25.sg, subject to approval. Upon successful appeal, driver accounts will be reactivated within 3 working days and are subjected to an administrative fee of $25…
Is ERP included in the fare?
ERP is not included in the fare. Drivers are required to manually enter the correct ERP fare into the app before swiping the End trip button on the app.
Will there be surge pricing during peak hours?
No, our fare is fixed from Point A to B regardless of the location, time and demand.
Does GO25 take any commission?
Yes, GO25 takes a commission of $1 per trip. We do not have any other charges. However, government taxes and/or bank commission (if applicable) will be charged to the Driver.
How do I update my contact information?
For changing the email ID and phone number, you need to contact our support team. Please email to support@go25.sg OR submit a Feedback in the Driver app. For changing other information, on the Driver app, click Menu > My Profile > Update. You need to submit the appropriate documents for the admin to verify your changes.
How do I update my vehicle details?
To update your vehicle details, on the Driver app, click on the Menu > My Profile. Click Update. Then change the relevant details. Click update again. Remember to upload the relevant documents also.
What are the minimum requirements to join as a GO25 driver?
Singapore citizens of at least 30 years old Valid PDVL / TDVL Minimum one year of driving experience
How do I register as a GO25 driver?
Download GO25 Driver app, enter your mobile number. An OTP will be sent to your mobile number. Enter the OTP. Enter your personal details including email ID. Note that you cannot use the same email ID on different phone numbers Enter vehicle details Read and agree to the Terms of Use. You can get the Terms of Use for Driver…
How do I tip my driver?
You can tip your driver immediately after the trip ends. 100% of the tip goes to the driver.
Where do I give reviews to my driver?
After the trip is completed, you can review your driver immediately.